Frequently Asked Questions (FAQ)

Need help or have a question? You’re in the right place. Below you’ll find answers to the most common questions about our products, ordering process, shipping, and more.
If you can’t find what you’re looking for, feel free to contact us directly — we’re here to help.

1. Do you ship internationally?
Yes, we ship worldwide*. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
*Excepting RU and BLR

2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard) and bank transfers. All transactions are processed securely.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use it to follow your shipment's progress online.

4. Are all products in stock?
We try to keep our stock levels up to date, but availability can change quickly. If an item is out of stock, we’ll contact you immediately with alternatives or lead times.

5. Can I return a product?
Yes. We accept returns within 14 days of delivery, as long as the item is unused and in original packaging. Please contact us before sending anything back.

6. Do you offer warranty on your products?
Yes, all our products come with a minimum 12-month warranty, unless stated otherwise. Custom-made parts may have separate warranty terms.

7. Do you manufacture your own products?
Yes! We develop and produce many of our high-end accessories in-house through our R&D and precision manufacturing process. It’s gear made by shooters, for shooters.

8. Can I get technical advice before purchasing?
Absolutely. We’re happy to help you choose the right equipment based on your needs, skill level, and shooting discipline. Just reach out to us via the contact form.

9. Do you offer bulk or wholesale pricing?
Yes. If you're a retailer or club looking to order in bulk, please visit our Partnership & Suppliers section and fill out the contact form for a custom quote.

10. How do I know which air rifle or scope is right for me?
Our team has years of experience in field target and precision shooting. Tell us your goals and budget — we’ll help you find the ideal setup.